From symptom to cause
The same symptom can have different causes, from a dirty filter or drainage issue to an electrical or refrigerant-circuit fault. We check the system methodically and explain what we find.
- Insufficient cooling or heating and frequent cycling.
- Water leaks, unusual noise, error codes or control problems.
Repairs with prior approval
Once the likely fault is identified, we confirm parts, labour and timing. Work begins after you approve the quote; parts availability depends on the brand and model.
- Checks of electrical connections, sensors and condensate drainage.
- If refrigerant loss is suspected, the cause and circuit tightness are checked first.
No refrigerant top-up without diagnosis
Low refrigerant can indicate a leak. We do not recommend topping up without checking: first find the cause, then agree a safe repair and charge in line with the unit specification.
- Share the brand, model and when the problem occurs.
- Switch the unit off if you notice a burning smell, sparks or a major leak.
