Terms and conditions

Trader and contact

NESEBAR KLIMA Ltd. is the website provider and trader. Its registration and contact details are set out below. For questions, complaints or assistance, use the trader’s email or telephone number.

Information, offers and orders

Information about products and services, availability, prices and delivery or installation options is shown on the website or in an individual offer. Before an order is confirmed, the customer receives the applicable information about the total price, taxes, delivery, payment method and performance.

Submitting an enquiry is not by itself an accepted order. The trader confirms acceptance and the specific terms using the contact details provided. A contract is concluded according to the confirmed order or offer and applicable law.

The trader may correct obvious technical errors in website content. If an essential term changes before a contract is concluded, the customer will be notified and may reject the proposed terms.

Payment, delivery and installation

For each order, the applicable payment methods, delivery price and timing, and installation or service-visit conditions are confirmed. No undisclosed additional payment will be charged without the customer’s prior agreement.

Withdrawal and complaints

A consumer who enters into a distance contract may have a 14-day right of withdrawal under the Bulgarian Consumer Protection Act. The time limit, procedure and statutory exceptions depend on the type of contract; for example, the law provides exceptions for certain customised goods and services performed with express consent. Applicable withdrawal and return information is provided before an order.

Consumers retain their statutory rights where goods or services are non-conforming. To make a complaint, contact the trader and identify the order and the issue. This does not limit the right to complain to the Bulgarian Commission for Consumer Protection (kzp.bg) or another competent authority.

Accounts and security

Users are responsible for the accuracy of the information they provide and for keeping account credentials secure. Notify the trader promptly if you suspect unauthorised access. The trader may restrict access in cases of abuse or a security risk.

Content and liability

Website content is for information and does not replace an individual technical assessment or offer. We aim to keep information current, but inadvertent errors or temporary interruptions may occur. Nothing in these terms excludes rights or liability that cannot be excluded by law.

These terms are governed by the laws of the Republic of Bulgaria and the European Union. Consumers retain the protection of mandatory rules in the country where they habitually reside.