A common problem

Water is dripping from the indoor unit

A leak can damage walls, flooring or electrical equipment. Turn the air conditioner off and reduce the risk to the room without dismantling the unit.

What you can do

Take these safe first steps:

  1. 1

    Switch the unit off with the remote and do not use it while the leak continues.

  2. 2

    Move belongings away from the wet area and place a container under the drip if safe.

  3. 3

    Only inspect the visible area around the unit for an obvious blockage or kink in an accessible drain hose.

  4. 4

    Photograph the leak and note whether it appears during cooling or heating.

When to call a technician

Request an inspection if the leak returns, water comes from inside the casing or ice forms on the pipes or indoor unit. Tell the technician where the water appears and in which mode.

Do not pour chemicals into the drain, force air through the pipe or open the casing. Do not touch the unit if water has reached electrical components.

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